Returns & Exchanges
Due to the perishable nature of our products, Baked Bags can only accept returns or provide replacements for items that arrive damaged or defective. Please notify us within 48 hours of delivery to ensure a fresh resolution.
Document the Issue
Take clear photos of the packaging and the product showing any damage or quality concerns immediately upon arrival.
Contact Support
Email our team at support@bakedbags.com with your order number and the attached photos to initiate a claim.
Wait for Review
Our quality assurance team will review your request within 24 business hours to determine eligibility for a refund or replacement.
Receive Resolution
Once approved, we will ship out a fresh replacement bag at no cost to you or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing